What if I forgot the email I used to sign up?
If you cannot remember your registered email, please contact our support center. You will need to provide some identity verification, such as your full name and the phone number linked to the account, so we can help you recover your access safely.
Can I stay signed in on two different devices?
Generally, our system allows you to be logged in on multiple devices. However, for your own security, we recommend logging out of any device you no longer use. If you suspect unauthorized access, change your password immediately to force a logout on all devices.
Why do I get an error even with the correct details?
This often happens due to cached browser data or a temporary connection glitch with your mobile data. Try clearing your browser cache or switching from Wi-Fi to 4G/5G. If the problem persists, check if your account has been temporarily restricted.
Do I need to log in again after clearing my browser?
Yes, clearing your browser cookies and cache removes the session tokens that keep you logged in. You will need to enter your credentials again the next time you visit the site to establish a new secure session.
Will support ever ask for my password?
No, never. Our customer service team will never ask for your password, your PIN, or your verification codes. If someone claiming to be staff asks for this information, it is a scam. Please report such incidents to us immediately.
Is it okay to log in using public Wi-Fi?
Using public Wi-Fi in malls or cafes can be risky as these networks are often unsecured. We recommend using your own mobile data or a trusted VPN to ensure your login credentials are not intercepted by third parties on the same network.